"Prompt and Communicative"
As first-time homeowners with a toddler, waking up to the furnace not working was not something we were looking forward to, but as homeowners, we knew this would eventually happen. I left voicemails with many other companies before they had opened for the day and TRUE is one of only two that bothered to call us back. Not only did they call back they called less than 5 minutes after the office opened for the day, they were able to dispatch our technician Brian quickly. Our inquisitive toddler and protective dogs loved Brian by the time he had wrapped up the repair for us. He had the parts with him for the repair, his quote was spot on and the area was cleaned up when he was done. All perfect! He also took the time to educate us on what to expect out of our furnace coming up, better filters to use and simple maintenance we can keep up on overtime. Exactly the company and technician a homeowner would want to deal with.