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FAQ

  • Indoor Air Quality

    • Why is indoor air quality important?
      Indoor air quality has a direct impact on your health and comfort. Poor air quality can contribute to respiratory issues, allergies, and other health concerns, and over time it can also affect the condition of your home itself.
    • What are common contaminants in indoor air?
      Dust, pollen, pet dander, mold spores, volatile organic compounds (VOCs), and bacteria are among the most common indoor air contaminants. These can trigger allergies, respiratory symptoms, and other health issues, especially for sensitive household members.
    • What role does ventilation play in indoor air quality?
      Ventilation regulates airflow, removes stale indoor air, and brings in fresh air from outside. Proper ventilation helps reduce the concentration of indoor pollutants, which improves overall air quality throughout your home.
    • What indoor air quality products do you offer?

      True Heating & Cooling offers several options depending on the issue you're trying to address:

      • Humidifiers, which help with low humidity issues like dry skin, sinus discomfort, and cracking wood floors or furniture
      • Dehumidifiers, which help prevent mold growth and control excess moisture
      • Air purifiers, which filter airborne particles and can help with asthma, allergy, and sinus symptoms
      • Ventilators, which improve airflow and help manage moisture
      • UV lamps, which target airborne bacteria and mold as air passes through the system

      A technician can help you identify which option, or combination of options, fits your home's specific air quality concerns.

    • What are the signs my dehumidifier needs repair?
      Watch for unusual noises, visible leaking, or a unit that no longer seems to be removing moisture from the air, including humidity levels in your home that stay high despite the dehumidifier running.
    • What are the benefits of owning a dehumidifier?
      A dehumidifier helps your home feel cooler in the summer by removing excess moisture from the air, which also takes some of the workload off your air conditioner. It can help prevent mold and mildew growth, which is both a comfort issue and a potential health concern if left unaddressed.

  • Heat Pumps

    • What is a heat pump, and how does it work?
      A heat pump is a heating and cooling system that transfers heat rather than generating it. Using refrigerant, it extracts heat from the air, water, or ground and moves it indoors during colder months. In the summer, the process reverses, pulling heat out of your home and releasing it outside, giving you both heating and cooling from a single system.
    • What are the advantages of a heat pump over a traditional furnace and air conditioner?
      Because a heat pump transfers heat instead of generating it, it typically uses less energy than a traditional system, which can lower utility bills. It also handles both heating and cooling year-round from one unit, and many models can provide hot water heating as well.
    • How energy efficient are heat pumps?
      Heat pumps are generally more energy efficient than systems that generate heat directly, since transferring heat takes less energy than creating it. Efficiency is measured using SEER (cooling) and HSPF (heating) ratings, and a technician can help you compare ratings when choosing a system.
    • Are there different types of heat pumps?
      Yes. Air-source, water-source, and ground-source heat pumps are all available, each with different advantages and installation requirements depending on your property.
    • How long do heat pumps last, and what are the signs I need a replacement?
      A well-maintained heat pump can last 15 to 18 years. Signs that replacement may be worth considering include a unit that's 10 years or older, a system that's no longer heating or cooling your home effectively, repairs that keep coming back, and utility bills that keep climbing without an obvious cause.
    • Do heat pumps require regular maintenance?
      Yes, like any HVAC system, a heat pump needs regular maintenance to run at peak efficiency and reach its full lifespan. This includes changing filters, cleaning coils, and checking refrigerant levels, ideally on an annual basis before the colder months arrive.
    • What should I do if my heat pump is making unusual noises?
      Unusual noises, such as rattling, grinding, or knocking, are often a sign of loose components, debris in the unit, or a developing mechanical issue. It's worth having a technician take a look promptly, since ignoring these sounds can allow a minor issue to turn into a bigger repair.
    • Can a heat pump work in cold Colorado winters?
      Yes. Modern heat pumps are designed to operate efficiently even in cold climates and can provide effective heating in sub-zero temperatures. The right size and type of system for your home depends on your property, so a proper assessment matters.
    • How much does a heat pump cost?
      Cost depends on the type, size, and features of the unit, along with installation and labor. A professional assessment is the best way to get an accurate quote for your specific home.
    • Are there rebates or incentives available for installing a heat pump?
      Colorado homeowners often have access to state and federal tax credits and local utility rebates for installing an energy-efficient heat pump, which can help offset the upfront installation cost. Availability and requirements change, so ask your True Heating & Cooling technician what currently applies to your project.
    • How can I extend the lifespan of my heat pump?
      Regular maintenance and proper day-to-day use go a long way. Changing filters on schedule, keeping vents unblocked, and having your system professionally checked and cleaned on a routine basis all help protect your heat pump and keep it running efficiently for years.

  • Boilers

    • How often should I schedule professional boiler service?
      Boilers should be professionally serviced at least once a year. Annual service protects your manufacturer's warranty, keeps your unit running at peak efficiency, and reduces the risk of an unexpected breakdown once the heating season sets in.
    • What are the signs my boiler needs to be replaced?
      Common signs include a unit over 15 years old, frequent or expensive repairs, a noticeable increase in your energy bills, and strange banging or gurgling noises. A yellow flame or a visible leak around the unit should prompt an immediate inspection rather than waiting.
    • What is the average lifespan of a boiler?
      With professional installation and consistent annual maintenance, most residential boilers last between 15 and 20 years. Quality service helps prevent the corrosion and component wear that typically shorten a boiler's operating life.
    • Is a boiler or a furnace better for heating a Colorado home?
      Both are effective, but they heat differently. Furnaces deliver fast, forced-air heat, while boilers use heated water to provide a quieter, more consistent, radiant warmth. Homeowners who want even heat without circulating dust through ductwork often prefer a boiler.
    • Is a high-efficiency boiler worth the investment?
      For many homeowners, yes. While the upfront cost of a high-efficiency condensing boiler is higher, it typically pays for itself over time through lower monthly heating bills, particularly in Colorado's cold winters.
    • What maintenance does a newly installed boiler need?
      New boilers still require professional annual maintenance, sometimes called a tune-up. This includes checking system pressure, cleaning components, inspecting the venting system, and confirming the controls are operating correctly, all of which protects peak efficiency and keeps the warranty valid.

  • Heating & Furnaces

    • How often should I have my furnace maintained?
      Furnace maintenance is generally recommended once or twice a year to address normal wear and catch small issues before they become bigger, more expensive problems.
    • What does a furnace maintenance visit include?
      A furnace maintenance visit typically involves checking the cleanliness of the heat exchanger, ensuring electrical connections are secure, replacing worn parts as needed, and performing a system optimization check to confirm your furnace is running as efficiently as possible.
    • Why is regular furnace maintenance important?
      Regular maintenance helps prevent breakdowns, keeps your system running efficiently, and can lower your energy bills. It also gives your technician a chance to catch developing issues early, which typically costs less to fix than waiting for a full repair or emergency call.
    • How can I improve my furnace's energy efficiency?
      Beyond regular maintenance, proper insulation, sealing air leaks around your home, and using a programmable thermostat all help your furnace run more efficiently and use less energy to keep your home comfortable.
    • Why does professional furnace installation matter?
      A properly installed furnace performs the way it was designed to, without the insufficient heating or high utility bills that come with a poor installation. Improper installation can also create real safety risks, including gas leaks or carbon monoxide issues, which is why furnace installation should always be handled by a trained professional.
    • Does a DIY furnace installation affect the warranty?
      In most cases, yes. HVAC manufacturers generally require installation by a licensed professional to keep the equipment warranty valid, and a DIY installation can void that coverage.
    • How do I know if I should replace my heater instead of repairing it?
      Consider replacement if your heater is over 15 years old, needs frequent or costly repairs, or has become inefficient enough to noticeably raise your energy bills. A True Heating & Cooling technician can walk you through an honest repair-versus-replace comparison so you can weigh the costs and benefits for your specific system.
    • What are the benefits of a modern, high-efficiency heater?
      A new high-efficiency furnace, including Lennox® systems, can meaningfully lower monthly heating bills thanks to a higher AFUE rating. These systems also tend to heat more evenly throughout the home and run more quietly than older models.

  • Air Conditioning

    • How do I know when it's time to replace my AC unit?
      If your air conditioner is more than 10 to 15 years old, breaks down frequently, or your energy bills have climbed significantly without an obvious cause, it may be time to consider a replacement. This is especially true for units that still use R-22 refrigerant, since newer, more efficient systems are considerably cheaper to run and easier to service.
    • What should I consider when choosing a new AC unit?
      The right size for your home matters as much as the brand. A unit that's too small will struggle to cool your home, while one that's too large will cycle on and off too frequently, wasting energy and shortening its lifespan. You'll also want to weigh energy efficiency ratings (SEER) and your budget. A SEER rating of 14 or higher is a good benchmark for energy savings in most homes.
    • How long does AC installation take?
      Most AC installations are completed within a single day. The exact timeline depends on the complexity of the job, including whether any ductwork modifications are needed.
    • Can I install a new AC unit myself?
      While it's technically possible, we recommend hiring a licensed professional for AC installation. Proper installation affects your system's efficiency, safety, and compliance with local building codes, and improper installation can void a manufacturer's warranty.
    • What's included in an AC inspection?

      An AC inspection from True Heating & Cooling covers the components most likely to affect performance and reliability:

      • Thermostat calibration and function
      • Electrical connections
      • Refrigerant levels
      • Air filter condition
      • Evaporator and condenser coil cleaning
      • Blower components and airflow
      • Ductwork, checked for leaks or obstructions
    • What's included in AC maintenance?
      AC maintenance from True Heating & Cooling includes diagnostic testing, cleaning of internal components, and any minor adjustments your system needs based on its make, model, and age. Regular maintenance allows our technicians to catch small issues before they turn into larger, more expensive problems, which helps your system run efficiently and reliably throughout the cooling season.
    • How often should I schedule AC maintenance?
      Most homes benefit from AC maintenance once a year, ideally in the spring before the cooling season begins. Depending on your system's age and how hard it works throughout the summer, twice-yearly maintenance may be worth considering.
    • What can I do to improve my AC's efficiency?

      Changing or cleaning your air filters regularly is one of the simplest ways to keep your system running efficiently, since a clogged filter restricts airflow and forces your AC to work harder. Sealing and inspecting your ductwork prevents cooled air from escaping before it reaches your living space, and a programmable thermostat helps you avoid cooling an empty house. A professional tune-up rounds out these efforts by catching issues a homeowner might miss.

    • What are the signs my air conditioner needs repair?
      Watch for insufficient cooling despite the unit running, unusual noises like grinding or squealing, foul odors coming from vents, water leaks or pooling near the unit, a sudden spike in energy bills, or an AC that cycles on and off more than usual. Any of these signs is a good reason to schedule a repair before a minor issue turns into a major one.
    • Is AC maintenance worth the investment?
      Yes. Regular maintenance extends the life of your AC unit, reduces the likelihood of costly emergency repairs, and keeps your system running efficiently, which shows up as lower utility bills. In Colorado's climate, where summers put real strain on cooling systems, a well-maintained AC unit is one of the more cost-effective investments a homeowner can make.

  • General Information

    • Do seniors or veterans receive a discount?
      Yes. Seniors and veterans receive a 10% discount on services from True Heating & Cooling. Mention this when you schedule your appointment.
    • Does True Heating & Cooling offer financing?
      Yes. Financing is available. Qualified buyers get competitive interest rates, extended repayment terms, and fast credit decisions, so a new furnace, air conditioner, or other HVAC investment doesn't have to strain your monthly budget. Ask about current financing options when you call for your estimate.
    • What areas does True Heating & Cooling serve?
      True Heating & Cooling serves homeowners throughout the Denver Metro area, including Westminster, Broomfield, Boulder, Arvada, Thornton, Lakewood, Denver, Wheat Ridge, Commerce City, Northglenn, Golden, Erie, Lafayette, and Louisville, along with the surrounding communities. If you're not sure whether your home falls within the service area, give us a call at (720) 637-5157 to confirm.
    • Do you offer emergency HVAC service?
      Yes. True Heating & Cooling provides 24-hour emergency heating and cooling service, seven days a week, minus five major holidays. A broken furnace in the middle of winter or a failed air conditioner during a Colorado heat wave doesn't wait for regular business hours, and our technicians are ready to respond when it happens. Call (720) 637-5157 today.
    • Are your technicians licensed, insured, and certified?
      Yes. Every True Heating & Cooling technician is fully licensed and insured. Our team is also NATE-certified (the industry's leading independent credential for HVAC technicians), and True Heating & Cooling is an official Lennox dealer and an accredited business with an A+ rating from the Better Business Bureau.
    • How long has True Heating & Cooling been in business?
      True Heating & Cooling was established in Broomfield, Colorado in 2015 and has served the Denver Metro area ever since.
    • What HVAC brands do you install and service?
      True Heating & Cooling is an official Lennox dealer and carries Lennox® equipment as our primary product line. That said, our technicians service and repair all major makes and models of furnaces, air conditioners, boilers, heat pumps, and mini-split systems, so you're not limited to one brand if you already have a different system installed.
    • Do you offer free estimates?
      Yes. True Heating & Cooling provides free estimates on new installations and replacements, and we offer same-day estimates whenever possible.
    • Do you offer same-day service?
      In many cases, yes. True Heating & Cooling offers same-day, weekend, and emergency service, since HVAC problems rarely happen at a convenient time. Call (720) 637-5157 to check same-day availability for your specific issue.
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